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Return & Refund Policy
1. Return window
- You can request a return within 7 days of the day your order is delivered.
- Requests made after 7 days cannot be accepted as returns. A fault found later is handled under the product’s warranty, where it has one.
2. Condition of the item
- The item must be returned in its original box, with every accessory, manual and free gift that came with it.
- Seals, stickers and serial/IMEI labels must be intact, and the item must be free of physical or liquid damage.
- Please keep your order number or invoice — we need it to process the return.
3. How to request a return
- Contact us within 7 days of delivery with your order number and the reason for the return.
- If the item is faulty, damaged or not what you ordered, please send photos or a short video showing the problem.
- We will confirm whether the return is accepted and tell you how to send the item back.
4. Replacement first
- Once we receive and check the item, we replace it with the same product.
- If the same product is not available, we refund you instead.
5. Refunds
- Refunds are paid to the method you originally paid with (bKash, Nagad, card or bank).
- Refunds are sent within 7 working days of the return being approved.
6. Return delivery cost
- The cost of sending an item back to us is paid by the customer.