Privacy Policy

1. Overview & Commitment to Privacy

At X Axis Digital Shopping (“we”, “us”, or “our”), operated by X Axis Digital LLC, we respect your privacy and are committed to protecting the personal data of our visitors and customers. This Privacy Policy outlines what information we collect, how it is handled, and your rights when using our website at https://xaxisdigitalllc.com.

2. Information We Collect

We only collect information necessary to provide e-commerce services, process orders, and communicate shipment updates:

• Contact & Shipping Details: Your full name, phone number, email address, delivery address (district, city, upazila, and street details) provided during checkout or account registration.
• Order & Transaction Information: Items purchased, order numbers, transaction IDs, payment methods (such as bKash transaction ID or Cash on Delivery preference), and invoice records.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and timestamps collected via standard web logs and analytics for security and performance optimization.

3. How We Use Your Information

• To confirm, process, and fulfill customer orders and handle parcel dispatch with courier partners.
• To send transactional notifications such as order confirmation SMS/email, OTP verification, and parcel tracking links.
• To process returns, warranty claims, and customer service requests.
• To prevent fraud, verify Cash on Delivery bookings, and maintain network security.
• To improve site usability, catalog search, and overall customer experience.

4. Data Protection & SSL Security

We implement industry-standard technical and organizational security measures to protect your personal information:

• HTTPS / SSL Encryption: All communications between your browser and our store, including checkout and personal details, are protected using Secure Sockets Layer (SSL) encryption over HTTPS.
• Payment Data Safety: Online card and mobile wallet payments are handled through PCI-DSS compliant payment gateways (e.g., SSLCommerz, bKash). We never collect, store, or have access to your bank passwords, debit/credit card CVV, or mobile banking PINs.

5. Sharing of Personal Data

We never sell, rent, or trade your personal information to third parties. We share data only with verified partners strictly necessary to fulfill our service:

• Courier & Logistics Providers: Your recipient name, delivery address, and phone number are shared with third-party courier services (e.g., Steadfast, Pathao, RedX) solely to deliver your parcel.
• Authorized Payment Processors: Transaction tokens are shared with payment gateways to process electronic payments.
• Legal Requirements: We may disclose information if required by applicable law, regulation, or legal proceedings in Bangladesh.

6. Cookies & Analytics

We use cookies and similar technologies to remember your shopping cart items, keep you signed in, and analyze site performance (such as Google Analytics). You can manage or disable cookies via your browser settings, though certain store features (like keeping cart items between visits) may be impacted.

7. Messages on Facebook, Instagram & WhatsApp

When you message our Facebook Page, our Instagram account or our WhatsApp number, we receive your messages together with the name and profile picture those services share with us (on WhatsApp, also your phone number). We use them only to answer you and to look up your orders, and only our customer-service staff can see them.

• What we keep: the conversation, your name and profile picture, photos or files you send, and any note our staff add to help you.
• Where it is kept: on our own servers, with pictures and files stored by our media host (Cloudinary). We never sell it or share it with anyone else.
• How long: for as long as we need it to serve you. Ask us at any time and we will delete the conversation and everything we stored from it.

8. Your Rights & Data Deletion

You have the right to review, update, or request the deletion of your personal account data stored with us, including messages you sent us on Facebook, Instagram or WhatsApp. If you wish to update your records or request data deletion, please contact our support team.